Christmas 2026
Delivery and returns
Final Christmas dispatch
Applies to all items, including personalised orders. This is the final dispatch date, not the last date to place an order. Dispatch on this date does not guarantee arrival before Christmas.
For a Christmas order, please email the studio before ordering to confirm whether your item can be made and dispatched in time.
Free delivery on every order
No minimum spend. For delivery estimates to your destination, contact the studio before placing your order.
Returns and refunds
Requesting a return
Please contact us within 3 days of delivery where possible so we can help promptly. This is a preferred contact timeframe, not a restriction on your statutory rights.
Email your order number and the item you wish to return. We will provide the return address by email before you send your item.
Changing your mind
For eligible UK online purchases, you have 14 days after receiving your item to tell us you wish to cancel, then a further 14 days to send it back. You do not need to give a reason. Customers pay return postage for change of mind returns.
You may inspect an item as you would in a shop. A deduction may apply for loss in value caused by handling beyond what is necessary to inspect it.
Personalised and custom made items
The statutory change of mind cancellation right does not generally apply to items made to your specifications or clearly personalised. Your rights if an item is faulty, damaged, incorrect or not as described still apply.
Faulty, damaged or incorrect items
Contact us as soon as possible with your order number and details of the issue. Photos may help us resolve it. You will not be charged return postage for faulty or incorrect goods. The preferred 3 day contact timeframe does not limit your legal rights to a refund, repair or replacement.
Refund timing
For eligible cancellations, we will refund within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier, using your original payment method. We do not charge a refund fee. Any standard delivery charge paid is also refunded where required by law.
Nothing in this policy affects your statutory rights.